FAQS
How do I earn a $15 reward voucher?
Earn a $15 reward voucher on every $150 worth of Fowles wines you purchase online (fowleswine.com) or at the winery (Cellar Door, Farm Store, Restaurant). You can redeem your $15 reward voucher on your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
What can I use the $15 reward voucher for?
You can redeem your $15 reward voucher on your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
When do I need to choose what I redeem my voucher for?
Whenever you want to redeem your $15 reward voucher and it is available to be redeemed, you can redeem for your choice of
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
What is the $15 reward voucher not eligible to be redeemed for?
The reward voucher cannot be redeemed for non-wine products in the Farm Store, for gift vouchers, for event bookings or for the shipping of wine.
Is there a minimum reward voucher I need to earn before I can redeem for my choice of redemption options?
Yes. A minimum $15 reward voucher (to be earned when you spend a minimum of $150 on Fowles wine) is required to be earned before you can redeem for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
When will the reward voucher I have earned be available to be redeemed?
Your $15 reward voucher will be available 24 hours from the time of transaction. you can redeem your $15 reward voucher on your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
Will I be notified of my redeemable $15 reward vouchers?
Yes. You will receive an email, and your member account will be updated within 24 hours of you achieving the $15 reward voucher with details of your reward vouchers earned.
How much do I need to spend on Fowles wine to earn my $15 reward voucher?
You must spend a minimum of $150 on Fowles wines purchased online (fowleswine.com), at the winery (Cellar Door, Farm Store, Restaurant) to receive a $15 reward voucher to redeem on your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
If I spend $130 on Fowles Wine am I eligible for the portion of a $15 reward voucher?
No. Your $15 reward voucher will be available when have spent $150 or more on Fowles wine purchased online (fowleswine.com) or at the winery (Cellar Door, Farm Store. Restaurant) in one or more transactions. The balance spent under $150 accumulates towards your achieving the $150 threshold and the next $15 reward voucher.
If I spend $170 on Fowles wine am I eligible redeem the portion of a $15 reward voucher over the $150 spent?
Your $15 reward voucher will be available when you have spent a minimum of $150 or more on Fowles wine purchased online (fowleswine.com) or at the winery (Cellar Door, Farm Store, Restaurant).
The balance spent over $150 accumulates towards your next $15 reward. Your spend balance is reset to $0 when a $15 reward voucher is issued except for spend balance in excess of $150, for which the excess will carry over until the next $15 reward voucher is earned and issued.
If I spend $300 on Fowles wine am I eligible for two $15 reward vouchers?
Yes, for every $150 you spend on Fowles wine, you will receive a $15 reward voucher. If you spend $300, you will receive two $15 reward vouchers to be redeemed for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
Is there a pending period or time delay from when I have earned my $15 reward voucher to when it is issued to my account?
Yes. Your account will be updated with the $15 reward voucher 24 hours after the transaction is made to be redeemed for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
Is there a pending period or time delay from when I have earned my $15 reward voucher to when I can redeem it?
Yes. Once the $150 spend threshold is achieved your $15 reward voucher will be added to your account within 24 hours of the reward being earned to be redeemed for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
If I spend $150 or more in one transaction is my reward voucher redeemable on that transaction?
No. Your $15 reward voucher will be added to your account within 24 hours of the reward being earned to be redeemed for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
What if I return wine? Will my account balance be adjusted to reflect the refund? Will any reward vouchers earned on that transaction still be valid?
The retail cost of any wine returned to Fowles will be deducted from your transactional account balance. Any $15 reward vouchers earned as a result of that transaction will be void.
Can I save my reward vouchers to accumulate for greater savings or amounts to redeem for Restaurant voucher or donations
Yes. You can save your $15 reward vouchers to be redeemed for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
Is there a minimum purchase value to redeem my $15 reward voucher for?
Yes, a minimum purchase value of $15 is required to redeem your $15 reward voucher be it $15 on your next purchase of Fowles wine or $15 on your next Restaurant visit. For every $15 spent, you can redeem one $15 reward voucher. So, if you have earned two $15 reward vouchers (a total of $30 of reward vouchers) you need to spend $30 in one transaction to redeem the $30 reward. Note the minimum donation to Fowles biodiversity partner, the Euroa Arboretum is $15.
If I spend $14 at the Restaurant and redeem my $15 reward voucher, do I receive $1 credit in my account
No. There is no credit of the value of the reward voucher if your purchase is less than $15. The minimum redemption value is $15 which must be used in one single transaction of $15 or more to be redeemed on your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
Can I split my $15 reward voucher across the redeemable benefit options? For example can I redeem my $15 reward voucher for a combination of: Savings on your next purchase of Fowles Wine, Savings on your next visit to the Fowles Restaurant, or A donation to the Euroa Arboretum
No. All of the $15 reward voucher earned must be redeemed in one transaction for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
If I have earned $90 in reward vouchers, can I split these across the redeemable benefit options.
Yes. As long as they are separate transactions you can redeem each of the $15 reward vouchers on any of the redeemable options, as long as they have not expired, for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
If I have earned $90 in reward vouchers, do I need to use all of these on my choice of redeemable options?
You can redeem each of the $15 reward vouchers on any of the redeemable options, as long as they have not expired, for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
Is there a minimum reward voucher I need to donate to Fowles biodiversity partner, the Euroa Arboretum
Yes, The minimum donation is one $15 reward voucher.
If I buy a bottle of wine in the Restaurant does it accumulate towards my total spend threshold of $150 which in turns earns a $15 reward voucher?
Yes. Full bottles of wine purchased and consumed in the Fowles Restaurant will accumulate towards your spend threshold and contribute to achieving the $15 reward voucher.
If I buy a glass of wine in the Restaurant does it accumulate towards my total spend threshold of $150 which in turns earns a $15 reward voucher?
No. Glasses of wine purchased and consumed in the Fowles Restaurant do not accumulate towards your spend threshold and do not contribute to achieving the $15 reward voucher.
If I did not identify myself as a member when purchasing wine online (fowleswine.com) or at the winery (Cellar Door, Farm Store, Restaurant), can I claim my spend to my membership?
Yes. With proof of receipt your account will be updated.
Can I split a Restaurant bill on wine bottle purchases to allocate spend to different members?
No. Spend earned on wine bottle purchases in the Restaurant are attributable to a single member only.
Reward voucher earned expiry
How long are the reward vouchers valid for?
Each $15 reward voucher is valid for 3 months from the date the reward voucher is credited to your account (within 24 hours of the transaction completing that takes you to the $150 minimum spend).
Does the reward voucher I have earned expire?
Yes. $15 reward vouchers will expire 3 months from the date the reward voucher is credited to your account (within 24 hours of the transaction completing that takes you to the $150 minimum spend).
Will Fowles alert me when my reward voucher is about to expire, by what communication and how often?
Yes. You will receive an email notification 30 days before expiry, 14 days before expiry and 7 days before expiry alerting you to the expiry of your reward voucher.
Is there any grace period to use the reward beyond the expiry?
We reserve the right to extend your reward voucher expiry date.
What if I have saved my $15 vouchers and they have different expiry dates?
You can redeem each of these $15 vouchers as long as they have not expired for a minimum spend of $15 per reward voucher for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
If I want to redeem my $15 reward voucher for savings on my next visit to the Fowles Restaurant do I need to redeem within the 3 month validity period?
Yes. Reward vouchers are valid for a period of 3 months from the date of issue.
If I cancel my membership, are my accrued $15 reward vouchers still valid?
Yes they are valid for 3 months from the date credited to you. You can redeem each of these $15 vouchers for a minimum spend of $15 per reward voucher for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
How long is my accumulated transaction balance valid? ie: I have earnt $130 on a transaction as a contribution to reaching the $150 threshold to earn a $15 reward voucher? How long does the $130 stay in my account?
Your accumulated transaction balance is valid for 18 months from the date earnt. Once you have reached the $159 threshold to earn a $15 reward voucher, you have 3 months to redeem the voucher for your choice of
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
Earning reward vouchers
Do I earn reward vouchers on delivery costs?
No. Reward vouchers can only be earned on purchasing a minimum of $150 on wine online (fowleswine.com or at the winery (Cellar Door, Farm Store, Restaurant).
Do purchases of wine already on sale contribute towards the $150 threshold to earn a $15 reward voucher?
Yes. Wine purchased on sale will still contribute to earning a $15 reward voucher
Do purchases of food or non-alcoholic drinks at the Fowles Restaurant contribute towards the $150 threshold to earn a $15 reward voucher?
No. You will earn a $15 reward on every $150 worth of Fowles wines you purchase online (fowleswine.com) or at the winery (Cellar Door, Farm Store, Restaurant).
Do purchases of single glasses of wine purchased in the Restaurant contribute towards the $150 threshold to earn a $15 reward voucher?
No. Only full bottles of Fowles wine purchased in the Restaurant contribute towards the $150 threshold to earn a $15 reward voucher.
Do purchases of other wine that are not part of the Fowles brand contribute towards the $150 threshold to earn a $15 reward voucher?
No. Only full bottles of Fowles wine purchased in the Restaurant contribute towards the $150 threshold to earn a $15 reward voucher.
Do purchases at the Fowles Farm Store (of items other than wine) contribute towards the $150 threshold to earn a $15 reward voucher?
No. You will earn a $15 reward on every $150 worth of Fowles wines you purchase online (fowleswine.com) or at the winery (Cellar Door, Farm Store, Restaurant).
Do purchases of wine at eligible events organised and held by Fowles contribute towards the $150 threshold to earn a $15 reward voucher?
Yes. Wine purchased at eligible events organised and held by Fowles contributes towards the $150 threshold to earn a $15 reward voucher.
Do purchases of wine at private events such as weddings and corporate events contribute towards the $150 threshold to earn a $15 reward voucher?
No. Wine purchased at private events such as weddings and corporate events do not contribute towards the $150 threshold to earn a $15 reward voucher.
Can I earn reward vouchers on all items sold on the Fowles website?
No. Only wine products (including gift packs) purchased online (fowleswine.com) contribute towards the $150 threshold to earn a $15 reward voucher.
Do purchases of Fowles wine at other retailers or Restaurants contribute towards the $150 threshold to earn a $15 reward voucher?
No. Wine purchased at other retailers or Restaurants does not contribute towards the $150 threshold to earn a $15 reward voucher.
Do purchases of Fowles gift cards contribute towards the $150 threshold to earn a $15 reward voucher?
No. The purchase of Fowles gift cards does not contribute towards the $150 threshold to earn a $15 reward voucher.
Can I share my $15 reward vouchers with family or friends?
No. It is not possible to share your $15 reward vouchers with family or friends.
Can other members of my family earn reward vouchers?
Yes. As long as the other party is a Fowles VIP member.
Can I pool my reward vouchers earned with other friends or family?
No. It is not possible to pool your $15 reward vouchers earned with family or friends.
Can I redeem my $15 reward voucher on wine that is on sale or promotion online (fowleswine.com) or at the winery (Cellar Door, Farm Store, Restaurant).
Yes, as long as the minimum total purchase is $15 per $15 reward voucher.
Communications
How do I know how many reward vouchers I have earned?
You will receive an email every time you have earned a $15 reward voucher and your member account will be updated within 24 hours of you achieving the $15 reward voucher with details of your reward vouchers earned. You can login to your member account at any time to view your eligible reward vouchers
Will my member profile show me how many reward vouchers I have earned, what is available to be redeemed, my reward balance and what is about to expire?
Yes. Your account will show all the details relating to your reward vouchers earned.
Will I receive any bonus reward promotions?
Yes, from time-time, Fowles will have bonus reward promotions.
What is a Reward Balance?
Your Reward Balance is the total amount of eligible $15 reward vouchers that are available to be redeemed.
What can I redeem my reward vouchers on?
What can I redeem my $15 reward vouchers on?
You can redeem your $15 reward voucher on your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
Redeeming reward vouchers earned for Fowles Winery Restaurant voucher
I have chosen to redeem my $15 reward voucher for savings on my next visit to the Fowles Restaurant. What happens now?
To be redeem your $15 reward voucher for savings on your next visit to the Fowles restaurant you need to spend $15 or more in the Restaurant to be able to redeem your $15 reward voucher. For every $15 spent, you can redeem one $15 reward voucher. So, if you have earned two $15 reward vouchers (a total of $30 of reward vouchers) you need to spend $30 in one singular transaction to redeem the $30 reward.
If I have chosen a $15 reward voucher for wine, can I use that for wine purchased in the Restaurant with a meal
Yes. On full bottles of wine only.
Can I redeem two or more $15 reward vouchers for savings on my next visit to the Fowles Restaurant?
Yes. To be able redeem your $15 reward voucher for savings on your next visit to the Fowles Restaurant you need to spend $15 or more in the Restaurant. For every $15 you spend in the Restaurant, you can redeem one $15 reward voucher. So, if you have earned two $15 reward vouchers (a total of $30 of reward vouchers) you need to spend a minimum of $30 in one single transaction to redeem the $30 reward. Note the maximum value of reward vouchers to be redeemed in one transaction is $90 (ie: six $15 reward vouchers) which will require a minimum total spend of $90.
Does the $15 reward voucher contribute to achieving the $150 transaction threshold which earns a $15 reward voucher?
No. You can redeem your $15 reward vouchers for a minimum spend of $15 per reward voucher for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum.
The balance of the transaction (for wine only) will contribute to achieving the $150 transaction threshold and will be added to your account within 24 hours from the date of the transaction.
Redeeming reward vouchers earned as a donation to Land regeneration and biodiversity
Can I redeem my $15 reward voucher for a donation to Fowles biodiversity partner, the Euroa Arboretum.
Yes. Simply choose the donate option in your account.
Can I select my preferred biodiversity cause?
No. Fowles has chosen to partner with the Euroa Arboretum. As such all $15 reward vouchers are donated to the Euroa Arboretum.
Do I have transparency of the donation?
Yes. Fowles will send you an annual statement confirming that your donation has been made to the Euroa Arboretum..
Is there a tax deductible receipt for my donation?
Yes. Fowles will send you an annual statement confirming that your donation has been made to the Euroa Arboretum.
Is there a minimum donation amount?
Yes. The minimum donation value is one $15 reward voucher.
When will the donation be made?
Fowles will make an annual donation on your behalf to the Euroa Arboretum.
What is the Euroa Arboretum?
The Euroa Arboretum is an incorporated, tax deductible charity, governed by a committee of management with the distinct focus on groundcover diversity and restoring the local landscape through:
- Championing and demonstrating ecological restoration.
- Seedbank and nursery operations offer a diverse range of plants and seeds for restoration.
- Community programs that offer education and training.
- Advice and project management for landscape scale ecological restoration. For more information visit www.euroaarboretum.com.au
What is Fowles involvement with the Euroa Arboretum?
Fowles is committed to leaving the land in better place that when we started. To that end, we’re delighted to have partnered with the Euroa Arboretum, working to establish insectariums that double as seed orchards across our vineyards and farmland. For more information visit www.fowleswine.com
Redeeming reward vouchers earned for other items
Can I redeem my $15 reward voucher for a gift card?
No. Your $15 reward voucher is not redeemable for gift cards.
Can I redeem my $15 reward voucher at the Fowles gift store
Yes. However this is only applicable to the purchase of wine and a minimum spend of $15.
Can I redeem my $15 reward voucher to pay for an event?
No. You can redeem your $15 reward vouchers for a minimum spend of $15 per reward voucher for your choice of:
- Savings on your next purchase of Fowles Wine
- Savings on your next visit to the Fowles Restaurant, or
- A donation to Fowles biodiversity partner, the Euroa Arboretum. (note the minimum donation value is $15 and does not require a minimum spend).
Delivery Cost
What is the cost of delivery?
We’re delighted to offer FREE shipping Australia-wide on all orders of $250 or more. For all other orders we’ll deliver our award-winning wines to your door for a flat rate of $20 per case.